At Enlighten Me, we strive to ensure you are completely satisfied with your purchase.
- Returns: We do not accept returns for change of mind.
- Refunds: We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered online, or doesn't arrive at all, please use the CONTACT US form on this website or email us within 7 days of receiving your order (or within 21 days of dispatch for non-delivery).
To request a refund, email us at [email protected] with your order number, a description of the issue, and photo evidence (if applicable). We will review your claim and respond promptly.
If you have received an incorrect item please do not open it. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item).